Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Building and Construction
Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
Administrative
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Coordination
Changing what is done based on other people's actions.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Speaking
Talking to others.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Active Listening
Listening to others, not interrupting, and asking good questions.
Design
Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
Systems Analysis
Figuring out how a system should work and how changes in the future will affect it.
Writing
Writing things for co-workers or customers.
Instructing
Teaching people how to do something.
Mathematics
Using math to solve problems.
Law and Government
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Systems Evaluation
Measuring how well a system is working and how to improve it.
Quality Control Analysis
Testing how well a product or service works.
Reading Comprehension
Reading work-related information.
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